Options For Ticket Holders


BOX OFFICE INFORMATION

Last update: 3:30 p.m., Friday, March 20, 2020

To comply with the stay at home order, the Box Office is working remotely to handle your requests. We suggest you contact us via email at BoxOffice@scr.org. You may also phone us at (714) 708-5555 and leave a message. We are returning voicemails and emails as quickly as soon as possible. Thank you for your patience as we handle a large volume of inquiries. We are working on additional secure options to handle your requests.

The Box Office hours are Mondays, noon-6 p.m., and Tuesdays-Fridays, 10 a.m.-6 p.m. We are closed on weekends until further notice. At this time, we are not handling any in-person transactions. Please stay home and stay safe.

A NOTE ON SUBSCRIPTION RENEWALS

If you have mailed your subscription renewal, rest assured we are collecting mail and your renewal is safe. Processing will be delayed, however If you would like to change your method of payment, please email the box office at BoxOffice@scr.org and we will address your request. We are working on additional secure options to handle your requests.

Want to renew your subscription for the 2020-21 season now? Renew your subscription quickly and easily anytime online here or, If you’re having difficulty renewing your subscription online use this secure form.

OPTIONS FOR TICKET HOLDERS

We have a number of options for you including exchanging your tickets, receiving a credit, donating your tickets back to the theatre or receiving a refund.

You may contact us via email at BoxOffice@scr.org or by phone at (714) 708-5555. To avoid long wait times, we suggest you email us and we will be back in touch as soon as possible. Thank you for your patience as we handle a large volume of inquiries.

The Box Office is open Mondays, noon-6 p.m., and Tuesdays-Fridays, 10 a.m.-6 p.m., and is closed on weekends until further notice. At this time, we are not handling any in-person transactions. Please stay home and stay safe.

  • Outside Mullingar*, The Scarlet Letter, I Get Restless ticketholders may:
    • Exchange your current tickets into another SCR production (Arcadia or Dory Fantasmagory). Exchanges will be fee-free. You pay only the difference in ticket price, if any;
    • Receive credit on your SCR customer account to be applied to a future ticket purchase;
    • Exchange your tickets for an SCR gift certificate;
    • Donate your Outside Mullingar, The Scarlet Letter or I Get Restless tickets back to SCR to receive a tax deduction for the total ticket value or;
    • Request a refund for the value of your tickets.
  • *SPECIAL to Outside Mullingar: The video of Outside Mullingar is nearly ready for viewing. It will be available for a limited amount of time and for a limited number of views. Here are the options available to you.

  • Pacific Playwrights Festival ticketholders may:
    • Receive credit on your SCR customer account to be applied to a future ticket purchase;
    • Exchange your tickets for an SCR gift certificate;
    • Donate your Pacific Playwrights Festival tickets to receive a tax deduction for the total ticket value, or;
    • Request a refund for the value of your tickets.
  • ​Snow White ticketholders may:
    • Exchange your current tickets into another SCR production. Exchanges will be fee-free. You pay only the difference in ticket price, if any;
    • Receive credit on your SCR customer account to be applied to a future ticket purchase;
    • Exchange your tickets for an SCR gift certificate;
    • Donate your ​Snow White tickets back to SCR to receive a tax deduction for the total ticket value or;
    • Request a refund for the value of your tickets.

    ABOUT GIFT CERTIFICATES: These never expire and may be used toward ticket purchases or acting classes.